Your Australian Consumer Law rights come first
If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy. These rights cannot be excluded by our returns policy, a manufacturer warranty, a short returns window, or a "no refunds" statement.
Business purchases can also be covered by consumer guarantees in some circumstances, including where goods are under the relevant ACL threshold or are ordinarily used for personal, domestic or household purposes.
Starting a return
- Contact us through the contact form with your order number, SKU, serial number if applicable, and the issue.
- Wait for return instructions or an RMA number before sending goods back.
- Use suitable packaging and include all accessories, manuals, licences and proof of purchase where relevant.
Sending goods back without an RMA may delay assessment, especially for distributor or manufacturer-managed items.
Faulty, damaged or incorrect goods
Tell us as soon as possible if an item arrives damaged, is not what you ordered, is missing accessories, or appears faulty. Keep packaging and take photos of carton damage so freight claims can be lodged quickly.
We will assess the issue and coordinate a remedy. Depending on the problem, that may be repair, replacement, refund, credit, freight claim, supplier assessment or manufacturer RMA.
Change-of-mind returns
For standard stocked hardware, we may accept change-of-mind returns within 30 days where the product is unopened, unused, complete, resaleable, and accepted back by the relevant supplier or distributor.
Change-of-mind approval is not automatic for business procurement because many IT items are ordered specifically, serialised, licence-bound or subject to distributor return rules. Approved change-of-mind returns may have return freight or restocking costs deducted where allowed by law.
Items that may not be returnable for change of mind
- opened, used, damaged or incomplete goods;
- software, licences, subscriptions, renewals, support entitlements or digital delivery items;
- special-order, configured, CTO, clearance or end-of-life items;
- consumables, cables cut to length, batteries or sealed items once opened;
- items outside distributor or manufacturer return windows.
This does not limit remedies for faulty goods or other non-excludable ACL rights.
Return freight
If a return is required because of a confirmed fault, incorrect supply or delivery issue for which we are responsible, we will arrange a fair return-freight path. For approved change-of-mind returns, you are usually responsible for return freight and safe packing.