1. The store and these terms
Business IT Supply sells IT hardware, licences, renewals and related procurement services to Australian businesses, MSPs and IT teams. By requesting a quote, placing an order or using hosted checkout, you agree to these terms.
We are the seller of record for products you buy from us. Manufacturer warranties and distributor processes may apply, but they do not replace any rights that apply under Australian Consumer Law.
2. Quotes, stock and ETA
The catalogue separates verified stock, supplier ETA and CALL/unknown availability. We do not present supplier CALL stock as on hand. Verified stock can still change before an order is accepted, especially during high-demand periods.
A quote is not accepted until we confirm availability, compatibility where relevant, final freight, final price and payment path. CALL lines are excluded from checkout until we manually confirm them.
3. Pricing, GST and errors
Prices are in Australian dollars. Unless clearly marked otherwise, customer-facing prices include GST. Product pages may also show ex-GST pricing for business budgeting. Freight is shown as an estimate or range until confirmed.
We can correct genuine catalogue, feed, pricing, tax, freight or stock errors before accepting an order. If an error affects an order already paid, we will contact you and offer a fair correction, replacement, cancellation or refund path.
4. Payment
Online card payments use Stripe hosted Checkout. We do not receive or store raw card details. Checkout sessions are server-repriced from the catalogue before payment is created.
Larger projects may be handled by invoice or account terms once approved in writing. We may pause fulfilment until payment clears or account approval is complete.
5. Delivery and fulfilment
Delivery times are estimates, not guarantees. Some orders may ship from multiple warehouses or distributors. Heavy, bulky, remote or multi-origin orders may require a manual freight quote.
Risk usually passes on delivery to the nominated address. Title passes after full payment has cleared, except where mandatory law says otherwise.
6. Returns, warranty and ACL rights
Our Returns Policy and Warranty Policy explain the operational process. Nothing in these terms limits rights that cannot be excluded under Australian Consumer Law.
7. Customer responsibilities
- Check compatibility, quantities, licence terms and delivery details before approving a quote.
- Do not submit passwords, live secrets or confidential network material through general forms.
- Use products in line with manufacturer documentation, licensing terms and applicable law.
- Tell us promptly if an order, delivery or invoice detail is wrong.
8. Liability
To the extent allowed by law, we are not liable for indirect loss, lost profit, lost data or business interruption. This does not limit non-excludable guarantees, remedies or rights under Australian law.